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Accessibility

CHI 2021 Accessibility FAQ

CHI 2021 is committed to providing an inclusive environment and we will do our best to accommodate requests for special assistance. This page describes the accessibility features of CHI 2021, to help you make an informed decision about whether the conference will be accessible to you. Please contact us if your question is not answered here, or if the conference arrangements as described are not enough to allow you to attend. We will work with you to the best of our ability, to make the conference accessible.

Contents

How do I communicate accessibility needs to CHI 2021 organizers?

The Accessibility Chairs for CHI 2021 are Chieko Asakawa, Kotaro Hara, and Shari Trewin, whose goal is to ensure the conference is accessible to everyone. When you register for the conference, there will be a registration question labeled, "Do you have a disability or special need that impacts your access to ACM conferences, special interest groups, publications or digital resources?" When you answer 'Yes' to this question, a set of accommodation options will open up, such as wheelchair access, sign language interpretation, or a guide. Please select any options that will help make the conference accessible to you. The accessibility chairs will follow up to discuss your needs in more detail. You can contact them directly at any time by emailing accessibility@chi2021.acm.org.

Please indicate dietary restrictions on the registration form in response to the question "Do you have any dietary restrictions?"

Please be aware that some accommodations and dietary needs may be difficult to provide at short notice, and we may not be able to accommodate every request.

Who do I ask if my question is not answered here?

If there is specific accessibility information you would like to see here, or if you wish to discuss any conference accessibility requirements, please contact our Accessibility Chair, Chieko Asakawa, Kotaro Hara, and Shari Trewin by email: accessibility@chi2021.acm.org, and someone will respond to you shortly.

Will sign language interpretation or captioning be available?

The conference will provide a team of sign language interpreters or captioners if requested by any attendees during the early registration period. Please make your request as early as possible. Our Accessibility Chair will follow up with you to discuss your needs in more detail.

What are the taxi and public transport options for getting to the conference venue?

Wheelchair Accessible Transportation from Haneda Airport to PACIFICO Yokohama:

From Tokyo International Airport (Haneda Airport), one of the wheelchair accessible ways to get to the PACIFICO Yokohama is by using the Keikyu’s Airport shuttle bus (bound to Yokohama Railway Station (YCAT)). The bus will pick you up at the bus stop in the airport and stop at YCAT. From YCAT to PACIFICO Yokohama takes approximately 17 minutes by public transportation or 25 minutes by rolling. From YCAT, you can take a BAYSIDE BLUE bus (equipped with an automated wheelchair ramp) or a subway (Minato Mirai Line: from YCAT to Minato Mirai station) to PACIFICO Yokohama.

  • Route: From Haneda International Airport  to Yokohama Railway Station (YCAT)
  • Where to Buy a Bus Ticket: Haneda Airport Terminal 3 2F Bus Ticket Sales Counter. Passengers who wish to get on the bus while sitting in a wheelchair need to make a reservation at least one day in advance through the phone.
  • Pick-up point: From the Bus Ticket Sales Counter, the nearest pick-up point is the first floor of Terminal 3, bus stop No.8. Two other pick-up points include Terminal 1 bus stop No.11 and Terminal 2 bus stop No.12.
  • Cost from Haneda Airport to YCAT: ¥730
  • Cost from YCAT to PACIFICO Yokohama via BAYSIDE BLUE: ¥220
  • Timetable for the Keikyu bus: link to the timetable (Please check its availability as it may be operating with a different schedule due to COVID-19)
  • Wheelchair accessibility: A bus is equipped with a lift or a wheelchair ramp.
  • Walking to the bus stop at Haneda Airport: Between the Terminal 3, 2F Bus Ticket Sales Counter, and Terminal 3 bus stop No. 0, an elevator is available. See Haneda Airport’s accessibility information
  • Service animals: Please check directly with the vendor
  • Contact: Phone: +81-3-3743-0022

Wheelchair Accessible Taxi from Haneda Airport/Narita Airport to PACIFICO Yokohama

From Tokyo International Airport (Haneda Airport) or Narita Airport, you could take a wheelchair accessible taxi to the PACIFICO Yokohama (Hokuto Taxi).

  • Route: From Haneda Airport or Narita Airport to PACIFICO Yokohama
  • Reservation: Reservation is required in advance
  • Cost from Haneda Airport to PACIFICO Yokohama: ¥7,100-
  • Cost from Narita Airport to PACIFICO Yokohama: ¥30,500-
  • Service animals: Please check directly with the taxi company
  • Contact: Phone: +81-45-623-8884

From Haneda Airport to PACIFICO Yokohama:

From Tokyo International Airport (Haneda Airport), the easiest way to get to the PACIFICO Yokohama is by using the Keikyu’s Airport shuttle bus (bound to Yokohama Red Brick Warehouse). The bus will pick you up at the bus stop at the airport and stop at InterContinental Yokohama Grand, which is next to the conference venue.

  • Route: From Haneda International Airport  to InterContinental Yokohama Grand 
  • Where to Buy a Bus Ticket: Haneda Airport Terminal 3 2F Bus Ticket Sales Counter
  • Pick-up point: From the Bus Ticket Sales Counter, the nearest pick-up point is the first floor of Terminal 3, bus stop No.8. Two other pick-up points include Terminal 1 bus stop No.11 and Terminal 2 bus stop No.12.
  • Cost: ¥730
  • Timetable: link to the timetable (Please check its availability as it may be operating with a different schedule due to COVID-19)
  • Wheelchair accessibility: The bus is NOT equipped with a lift and the wheelchair needs to be stored in the trunk.
  • Walking and steps: Between the Terminal 3 2F Bus Ticket Sales Counter and Terminal 3 bus stop No. 8, an elevator is available. See Haneda Airport’s accessibility information for more information.
  • Service animals: Please check directly with the vendor
  • Contact: Phone: +81-3-3743-0022

From Narita Airport to Pacifico Yokohama

From Narita Airport, the easiest way to get to the PACIFICO Yokohama is by a shuttle bus service. The bus will pick you up at the bus stop in Narita airport and stop at InterContinental Yokohama Grand, which is next to the conference venue.

  • Route: From Narita Airport  to InterContinental Yokohama Grand 
  • Where to Buy a Bus Ticket: You can reserve a ticket online from the Airport Limousine’s website
  • Pick-up point: There are three bus stops in Narita Airport where you can get on the bus: Terminal 1 North Wing bus stop, Terminal 1 South Wing bus stop, and Terminal 2 South Wing bus stop.
  • Cost: ¥3700
  • Timetable: link to the timetable (Please check its availability as it may be operating with a different schedule due to COVID-19)
  • Wheelchair accessibility: The bus is NOT equipped with a lift and the wheelchair needs to be stored in the trunk.
  • Walking and steps: See Narita Airport’s accessibility information
  • Service animals: Please check directly with the vendor
  • Contact Detail: +81-3-3665-7232, or visit the Airport Limousine’s web page for FAQ

Can a student volunteer assist me during the conference?

Student volunteers will be available to assist attendees with disabilities with navigation, meal service, or other accessibility needs. If you will need volunteer assistance at the conference, please indicate this on your conference registration form.

Attendees who require personal care assistance should bring their own assistants. Personal care assistants will need to register for the conference using a special code. Please contact the accessibility chairs if you need a code for your personal assistant.

What is the conference space like?

The bulk of the conference will be in the Pacifico North building, with some activities in the neighboring Annex Hall. The opening plenary will be held in the National Convention Hall. Registration will be available in both the National Convention Hall and the Pacifico North building. Please see the question on walking for distances between and within these venues, and availability of seating. See the question on restrooms for a detailed description of the accessible restroom facilities. The venues are wheelchair accessible and have level floors with elevators and escalators between floors. The narrowest passageway is 85cm wide, and some elevator and restroom doors are also narrow at 88cm. The venue does not have water fountains.

National Convention Hall

The auditorium has an upper rear and a lower entrance. Entering the building from the taxi rank or accessible parking space at the main entrance on Level 1, take an elevator up one level to enter the rear of the auditorium. There is also a lower entrance to the auditorium, along a passageway that narrows to 86cm in one section.

Seats in the auditorium are 47xxxcm wide with fixed armrests. There will be a limited number of wheelchair spaces and wider chairs.  Please contact the accessibility chairs to reserve these.

Pacifico North

CHI 2021 will use four levels of the Pacifico North building.  There are two disabled parking spaces near the main entrance.

  • Level 1 (Street level): On the ground level, the main entrance is at the southern corner of the rectangular building. From there, a hallway to the left leads to the registration foyer, restrooms, and the West Gate. To the right of the main entrance, a hallway leads to the Exhibition hall and posters, and then to the East Gate, with more restrooms, and a further hallway to two large paper presentation rooms (Papers1 and Papers2). At the main entrance is an elevator (door width 1.1m, width 2m, depth 1.75m), an emergency medical room, prayer room, and mother’s room. Escalators are located on the external wall of both hallways.
  • Level 2 (Pedestrian deck): Outside the main entrance on the south corner, an outdoor pedestrian deck leads North-West to the West Gate and South-East to the Exhibition Hall.  From the West Gate, the pedestrian deck continues around the outside of the building past a retail space to three Garden lounge outdoor areas A, B, and C, where the service animal relief area will be located. Inside the main entrance, hallways to the left (North-West) and right (North-East) lead to conference offices. On both hallways are escalators down.  Escalators going upwards are located only in the right hallway. 
  • Levels 3 and 4: These levels are ‘L’-shaped spaces extending from the West Gate corner through the Main Entrance corner to the East Gate corner. These levels contain further meeting rooms. Restrooms are located at the Main Entrance corner near the elevator.  An escalator comes up along the hallway to the East Gate.

Annex Hall

We have not yet had access to the Annex Hall. This building is adjacent to Pacifico North in the direction of the National Convention Hall and will house further rooms for panels and presentations.  More details about this space will follow.

Will the conference be accessible by a wheelchair or power scooter?

Yes, the conference will be accessible to wheelchair users, but there may be challenges if your wheelchair or scooter is 85cm wide or more. 

The National Convention Hall where the opening plenary will be held has an accessible parking space outside the main entrance on the first floor. The main entrance is on the first floor.  It is level with automatic doors and elevators to reach the lower level. The elevator door is 86cm wide. The theater for the opening plenary has wheelchair spaces in the lower level.  There is an 85cm wide hallway to reach the lower entrance to the theater from the elevator.  

The main conference sessions will be held in the Pacifico North building over three levels. There are two accessible parking spaces on the second floor at the East Gate parking area.  The front entrance has automatic doors and a level entrance. All floors are accessible by three elevators and each floor is level with no ramps or stairs. There are two wheelchair accessible and hands-free restrooms on Levels 1 and 2, and one on each of Levels 3 and 4. The restrooms do not have automatic doors.

The convention center has several ramps available for access to the presentation stage. If you are a presenter who uses a wheelchair, please contact us as soon as possible so that we can make sure your presentation room has a ramp.  Poster sessions will have 4-5m space between them for a wheelchair user to move between the posters.

The venue has audio fire alarms and emergency exit lights show the evacuation route. The evacuation elevators run on standby power in case of emergency. They are currently preparing an English language version of their emergency response guide.

We are still gathering information on wheelchair access to offsite events. Please contact us directly with any questions.

What are the restroom facilities like?

Our description of the restroom is based on limited access during the initial virtual site visit. We hope to gather more detailed information at the next site visit. If you have specific questions or concerns that are not answered here, please reach out to the accessibility chairs.

In the Pacifico-North building, there are accessible restrooms on every level:  

  • Level 1 (Street level): Two accessible restrooms. One is located with other restrooms between the West Gate entrance and the Foyer. The second is at the opposite corner of the building.
  • Level 2 (Pedestrian deck): Two accessible restrooms. One is near Garden Lounge A and the second is on the opposite side of the building near Room G215 and the East Gate parking lot. 
  • Level 3: One accessible restroom located with the other restrooms near the elevator from the main entrance.
  • Level 4: One accessible restroom located with the other restrooms near the elevator from the main entrance. 

The accessible restrooms are non-gendered, with a single sliding door that slides from left to right. The doorway width is approximately 88cm and the door does not have automatic opening buttons. Restrooms do not have braille or tactile signage.  Please contact the accessibility chairs if you would like tactile signage to be added. 

During our virtual site visit, we viewed inside one accessible restroom (on Level 3). Entering the restroom, the toilet is at 10 o’clock, a urinal at 8 o’clock, a wheelchair height sink at 2 o’clock, and a baby changing table at 4 o/clock. At 12 o’clock is a high chair to place an infant in. 

The bathroom looks suitable for a wheelchair to maneuver but a larger scooter may only be able to enter and exit without turning. The sink is reachable from a wheelchair height and equipped with touch-free water and soap dispensers. There are grab bars on either side of the toilet. Please contact the accessibility chairs for photos or a more detailed description

What are the arrangements for presenters with accessibility needs?

We are still working on the stage design. The convention center has several ramps available for access to the presentation stages. If you are a presenter and need access features such as railings at the stage edges, a ramp on to the stage, a stool at the podium, a table instead of a podium, or any other equipment, please contact the accessibility chairs as soon as your paper is accepted, so we can ensure your presentation is scheduled in a suitable space and the equipment is ordered.  Please also indicate your request on your registration form.

If you would like a student volunteer to operate slides or guide you onto and off the stage, or have other accessibility requests please contact Chieko Asakawa, Kotaro Hara, and Shari Trewin at accessibility@chi2021.acm.org.

Can I bring my guide dog?

Yes! Guide dogs are welcome at CHI 2021. There will be a relief area with water available in the garden lounge area of Pacifico North on Level 2. Please indicate on your registration form if you anticipate bringing a guide dog or other service animal to the conference.

Please also note that you must apply for the issuance of a certificate to bring a guide dog from overseas. The process involves notifying Animal Quarantine Service (AQS) in Japan at least 40 days before your arrival. Refer to the following link for more details: Ministry of Health, Labour and Welfare, "User Certificate" of Limited Period for Assistance Dog Users Entering Japan.

Can I attend the conference remotely, or by robot?

CHI 2021 plans to provide remote attendance options, but cannot accommodate remote attendance by robot. Remote attendance details are not yet defined.

How much walking or standing will be needed?

We are still working on our description of the walking demands of the conference.

From the Intercontinental Yokohama Grand Hotel (and bus stop), it is 280m to the National Convention Hall and 700m to the Pacifico North building. From the Minatomirai train station, it is 450m to the National Convention Hall and 400m to the Pacifico North building.

There is a 600m level walk between the National Convention Hall where the opening plenary will be held, and the Pacifico North where the main conference sessions are located. Limited seating is available along the route. Please contact us for information about transport between the two buildings. It is about a 100m outdoor level walk from the Pacifico North building to the Annex Hall building.

Within the National Convention Hall, it is a 5-6 minute walk from the taxi drop-off point at the main entrance or the accessible parking space to a seat in the auditorium. To avoid steps, take the elevator to the lower level and enter the auditorium at the lower level. It is approximately 25 steps to the elevator, then 35 steps to the back of the room. 

Within the Pacifico North, there are escalators and elevators to move between the levels, and there are no stairs within the levels. There are chairs in the foyer on each floor. Fixed seating is available in the hallways. There are 4-5 chairs in front of the exhibition hall, and some chairs on the outside terrace. From the main entrance to the West Gate is approximately 45m, and from the Main Entrance to the East Gate is approximately 95m.

We are still gathering information on the walking demands of the offsite events.

Please contact Chieko Asakawa, Kotaro Hara, and Shari Trewin at accessibility@chi2021.acm.org as early as possible if you have further questions or special requests.

Will there be assistive listening devices or induction loops at the venue?

The venue does not have induction loops or offer assistive listening devices. If you require audio enhancement please contact the accessibility chairs on accessibility@chi2021.acm.org as early as possible to discuss your needs.

Will speakers and audience members asking questions be using a microphone?

Yes, microphones will be used for all speakers. Attendees with questions will be requested to use a microphone so that their question is more easily heard. Wireless microphones will be available in all rooms for asking questions.

What food service will be provided?

The conference will provide refreshments at the morning and afternoon breaks. Some events may include a catered lunch. The caterer that works with the venue can accommodate special meal requests, such as vegetarian, vegan, low salt, halal, gluten-free, and other allergies. If you have special dietary needs, please indicate these clearly on your registration form.

Can the conference accommodate special dietary needs?

Yes, we will do our best to accommodate special dietary needs. Please indicate special dietary requirements when you register for the conference. If you have a severe allergy please indicate this on your registration form. For more detailed information please contact the accessibility chairs at accessibility@chi2021.acm.org.

Will the conference be a smoke-free environment?

There is no smoking inside the Pacifico North or National Convention Hall buildings.  There is a smoking area outside the East Gate of the Pacifico North building, on the second level.

Will there be loud music, strobe lighting, spotlights, or other strong sensory experiences?

Working with Local Arrangement Chairs who visited the conference venue, we conducted an on-site audit to gather information on sensory aspects of the conference.  We did not notice any particularly strong sensory experiences like a strong smell or loud areas.

Conference attendees will be requested not to use flash photography or to wear strong scents. Please indicate on your registration form if there are specific items you would like to know about in advance.

We are still gathering information on the sensory demands of the offsite events and the availability of quiet places.

Please contact Chieko Asakawa, Kotaro Hara, and Shari Trewin at accessibility@chi2021.acm.org as early as possible if you have further questions or special requests.

Will there be a designated quiet space at the conference?

There will be a quiet space at the conference but the location has not yet been finalized. The Pacifico North also provides a dedicated prayer room on Level 2, and a mothers’ room will be available on the 1st floor. Please contact us if you are planning to attend the conference and may need a quiet space.

What if I have a medical emergency or health problem during the conference?

In case of emergency call 119 for an ambulance. We are still checking on the distance to the nearest hospital. If you require non-urgent medical care, please contact Chieko Asakawa, Kotaro Hara, and Shari Trewin at accessibility@chi2021.acm.org or ask any student volunteer. They will provide you with information about local doctors, specialists, chiropractors, etc. For non-resident attendees, buying travel insurance that covers medical expenses is strongly recommended as fees for an emergency treatment can be very high.

What if there is an emergency evacuation during the conference?

If there is an emergency evacuation during the conference, this will be indicated by audible and visible fire alarms. The emergency exit lights will light up at each main evacuation route.

The evacuation elevators run on stand-by power in case of emergency. Wheelchair users and other attendees with mobility impairments are directed to use them to evacuate. Staff at PACIFICO Yokohama will work together with the event staff and guide attendees to the nearest exit in the safest route.

Staff at PACIFICO Yokohama will work together with the event staff and guide blind and visually impaired attendees to the nearest exit in the safest route in an emergency.


This FAQ has been generated using the Accessibility FAQ Generator tool provided by ACM SIGACCESS. Event organizers are welcome to modify and reuse this template for other events. Please contact SIGACCESS for more information.

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